Privacy Policy

Arpanam Foods cooks and delivers meals in and around Alandurai, Coimbatore. This page explains what information we collect when you order from us, why we need it, and who else handles it. We only collect what we need to take, deliver and settle your orders.

What we collect

• Your name and phone number. You sign in with your phone number, and we send a one-time code to it on WhatsApp to confirm it is yours.
• Your date of birth, if you choose to give it.
• Delivery addresses: the address, area, delivery instructions, an alternate contact number if you add one, and the location you pin on the map.
• Your orders: what you ordered, for which meal and day, and whether it was delivered.
• Payments and your account balance. Card and UPI payments are handled by Razorpay; we receive a record of the payment (amount, method, status) but never your full card number, UPI PIN or bank login.
• Feedback you choose to leave on a meal.

How we use it

• To prepare and deliver your orders, and plan delivery routes.
• To take payments, give refunds and keep your account balance.
• To send you WhatsApp messages about your account and orders: sign-in codes, order confirmations, changes, delivery updates, payment and balance notices, and meal reminders.
• To answer you when you contact us, and to improve our food.

We do not sell your information, and we do not use it for advertising.

Who else handles it

We use a few trusted services to run the business. Each receives only what it needs:

• Google (Firebase and Google Maps): stores your account and orders, and powers the address map and delivery routing.
• Meta (WhatsApp Business): delivers our WhatsApp messages to your phone number.
• Razorpay: processes card, UPI and other online payments.

We may also share information if the law requires us to.

WhatsApp messages

Our WhatsApp business number is used only to send messages; it is not monitored. If you reply to it, you will get an automatic message pointing you to +91 98844 57456, where we do answer. If you would rather not get meal reminders, tell us and we will turn them off.

Our messages are sent through the WhatsApp Business Platform, so the phone number, name and order details in each message pass through Meta to reach you. When you write to the number, WhatsApp passes us your phone number, your WhatsApp profile name and your message so we can send the automatic reply. We keep only your number and the time we replied, so we don't reply more than once an hour, and we do not store what you wrote. Meta's own handling of WhatsApp data is covered by WhatsApp's Privacy Policy.

How long we keep it

We keep your account and order history for as long as you order from us, and payment records for as long as tax and accounting rules require.

Your choices

You can see and change your name and addresses on the order page at any time. To get a copy of your information, correct it, or have your account deleted, contact us on the number below. Payment records we are legally required to keep will be retained.

Contact us

Questions about this policy or your information: call or WhatsApp us on +91 98844 57456.