Terms and Conditions

Arpanam Foods cooks and delivers meals in and around Alandurai, Coimbatore. These terms apply when you create an account and order from us. By signing up you agree to them, so please read them, and ask us if anything is unclear.

Your account

• You sign in with your WhatsApp number. We send a one-time code to it to confirm it is yours, so please use a number you have with you.
• Give us your real name and an accurate delivery address and map pin. We deliver to the pin, so a wrong one can mean a late or missed delivery.
• You are responsible for orders placed from your account. If you think someone else is using it, tell us straight away.

Orders

• We cook fresh for every meal, so each meal stops taking orders at the cut-off time shown on the menu. Orders after the cut-off can't be accepted.
• The menu changes from day to day and some items are limited. An order is confirmed only once it is paid, or once we have accepted it as cash on delivery, and we send you a WhatsApp message when it is.
• If we can't fulfil an order, or part of it, we will tell you and give the money for what we couldn't send back to you.

Prices and payment

• The price you see when you place the order is the price you pay. It includes any delivery fee for your address, packing charge and minimum-order charge, each shown separately before you pay.
• You can pay online by card, UPI or net banking through Razorpay, or from your Arpanam Foods wallet. Cash on delivery is available only where we have agreed to it, and the cash is due when the food is handed over.
• We may change our prices at any time, but never for an order you have already placed.

Changing and cancelling an order

• You can change or cancel a paid order from the order page until that meal's cut-off. After the cut-off the food is being prepared for you, so it can't be cancelled or refunded.
• When you cancel, you choose where the money goes: back to your wallet, instantly, or back to the card, UPI or bank account you paid from. A refund to your original payment method can take 5–7 working days to show in your account.
• An order you haven't paid for can be discarded at any time; nothing is charged.
• We may cancel an order if we can't deliver it, for example because of bad weather or an address outside our delivery area. If we do, you get your money back in full.

Your wallet

• Money in your wallet, from a top-up or a refund, can be spent on any Arpanam Foods order. It can't be transferred to another person and earns no interest.
• If you would like your wallet balance paid back to you, contact us and we will arrange it.

Delivery

• We deliver only within our delivery area around Alandurai. The order page tells you if an address is outside it.
• Delivery times are our best estimate. Traffic and weather can make us late, and we will keep you informed on WhatsApp if we are.
• Please be available to receive your order, or leave delivery instructions. If no one answers, our delivery person may leave it as your instructions say, and may take a photo of it at your door. An order left this way counts as delivered.

Our food

• Our meals are pure vegetarian and cooked fresh for each meal without preservatives. Please eat your food fresh, within 3 hours of delivery. We can't be responsible for food kept longer than that.
• Our kitchen handles nuts, dairy, gluten and other common allergens. If you have an allergy or a dietary need, ask us before you order.
• If something wasn't right with your meal, tell us the same day, with a photo if you can, and we will make it right.

Arpanam Foods tiffins

Where we have offered it, your meal can come in one of our steel tiffins. It stays ours, and we collect it on our next delivery run:

• A tiffin delivered with brunch is collected the same day, by 6pm.
• A tiffin delivered with dinner is collected the next morning, by 9am.
• Please keep it clean, dry and ready to be collected by then. If it isn't returned on time, your next meal comes in a food-grade cover with a ₹20 charge. A tiffin returned unwashed has a ₹20 cleaning and sanitizing charge.
• If a tiffin is lost or damaged, we may ask you to pay for a replacement.

WhatsApp messages

By signing up you agree to receive WhatsApp messages from us about your account and orders: sign-in codes, order confirmations and changes, delivery updates, payments, tiffin collection and meal reminders. You can turn meal reminders off at any time. How we handle your information is explained in our Privacy Policy.

Our responsibility

We take great care with every meal we cook and deliver. If we get something wrong, the most we will owe you for an order is what you paid for it. Nothing in these terms takes away any right you have under Indian consumer law.

Changes to these terms

We may update these terms as our service changes. The date at the top shows when they last changed. Orders you place after a change are covered by the new terms.

Law

These terms are governed by the laws of India, and the courts of Coimbatore, Tamil Nadu have jurisdiction over any dispute.

Contact us

Questions about these terms or an order: call or WhatsApp us on +91 98844 57456.